Support & Community Care

Contact & Member Assistance

Whether you have an inquiry regarding privacy settings, require safety moderation assistance, or wish to share feedback on our UK community experience, our team is here to assist.

Reach Our British Team

We respond to all member inquiries within one business day. Health and privacy inquiries receive elevated priority handling.

Secure Transmission

Send a Confidential Message

All submissions are encrypted in transit and routed directly to our moderation and community support desk in the UK.

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I consent to HIVMatchUK processing my contact details solely to respond to this inquiry in accordance with our UK GDPR Privacy Policy.

COMMUNITY SUPPORT

bond02318@gmail.com

For general questions, onboarding help, and feedback.

SAFETY & MODERATION

bond02318@gmail.com

Urgent reports of harassment, non-consensual sharing, or suspicious accounts.

Immediate UK Helplines

HIVMatchUK is a dating service, not a crisis or medical helpline. For clinical advice or emotional distress, please contact:

THT Direct: 0808 802 1221
Free & confidential
NHS 111: Dial 111
24/7 free clinical triage
Samaritans: Dial 116 123
24/7 mental health support